Bug report #17588

QGIS 2.18.14 falls to start on Windows 7 32 bit

Added by Tim Sutton over 6 years ago. Updated about 5 years ago.

Status:Closed
Priority:High
Assignee:-
Category:Build/Install
Affected QGIS version:2.18.14 Regression?:Yes
Operating System:Windows 7 32 bit Easy fix?:No
Pull Request or Patch supplied:No Resolution:no timely feedback
Crashes QGIS or corrupts data:No Copied to github as #:25485

Description

Trying to run a fresh install of QGIS 2.18.14 on windows 7 32 bit and I get this error when it starts : api-ms-crt-runtime dll is missing
Previously I had 2.16 32 bit installed which ran fine
maybe it is becaue of a missing update: https://helpx.adobe.com/creative-cloud/kb/error_on_launch.html

Error :api-ms-win-crt-runtime-l1-1-0.dll is missing (at helpx.adobe.com)

I have asked the user to update their windows but it looks like all updates are deployed

Related issues

Duplicated by QGIS Application - Bug report #17637: Problems installing QGIS 2.14.14 nor QGIS 2.18.6 (32-bit)... Closed 2017-12-05
Duplicated by QGIS Application - Bug report #19755: Error al inciar QGIS Desktop 2.16.3 Closed 2018-09-03

History

#1 Updated by Giovanni Manghi over 6 years ago

Should we tag this as regression?

#3 Updated by Kellina Higgins over 6 years ago

Affected operating systems:
-Windows Vista 32-bit
-Windows 7 64-bit

See details of post viewed almost 2000 times reporting on impossibility of installing QGIS:
https://gis.stackexchange.com/questions/238505/problems-installing-qgis-2-14-14-and-qgis-2-18-6-32-bit-on-windows-vista-32-bi

#4 Updated by Giovanni Manghi over 6 years ago

  • Priority changed from Normal to High
  • Status changed from Open to Feedback
  • Regression? changed from No to Yes

Is this issue about the QGIS 32bit installer? > does it work on Windows 64bit?

#5 Updated by Kellina Higgins over 6 years ago

It does not work on Windows 64-bit (Windows 7). In my experience, I have only been able to use QGIS 2.18 with Windows 10 64-bit.

#6 Updated by Giovanni Manghi over 6 years ago

Kellina Higgins wrote:

It does not work on Windows 64-bit (Windows 7). In my experience, I have only been able to use QGIS 2.18 with Windows 10 64-bit.

Hi, this does not answer my question: on Windows 64bit it is only the QGIS 32 bit installer that does not work or the same is also true for the QGIS 64 bit installer?

#7 Updated by Tim Sutton over 6 years ago

Hi Giovanni

We only experienced it with Win 7 32 bit - I did not have an opportunity to test with win 7 64 bit.

#8 Updated by Jürgen Fischer over 6 years ago

  • Duplicated by Bug report #17637: Problems installing QGIS 2.14.14 nor QGIS 2.18.6 (32-bit) on Windows Vista 32-bit computer and on Windows 7 64-bit computer added

#9 Updated by Giovanni Manghi over 5 years ago

Hi Tim, where to we stand with this issue? Is still valid?

#10 Updated by Jürgen Fischer over 5 years ago

#11 Updated by Answer Quest over 5 years ago

Hi, installing "Universal C Runtime driver" might make it work.
Ref: https://github.com/WRI-Cities/static-GTFS-manager/issues/63#issuecomment-427424257

This program requires a small driver called "Universal C Runtime". It is usually covered in Windows Update and is already present in win10, but in case your system doesn't have it, please install it from here: https://support.microsoft.com/en-gb/help/2999226/update-for-universal-c-runtime-in-windows
and then run the program. You may need to restart your system for the driver to be fully installed.

Without this, on running the exe you may get a popup error sayng: Entry point not found: The procedure entry point ucrtbase.abort could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll

I can't test this at my end as I don't have that config. Please test and confirm if you can.

#12 Updated by Nyall Dawson over 5 years ago

Please test with 3.4 - 2.18 is no longer supported

#13 Updated by Jürgen Fischer over 5 years ago

Please test with QGIS 3.4 - QGIS 2.18 reached it's end of life.

#14 Updated by Jürgen Fischer about 5 years ago

  • Status changed from Feedback to Closed
  • Resolution set to no timely feedback

Also available in: Atom PDF