Bug report #1299

Incomplete loading of 11.0 after using 10.0 on Intel iMac

Added by johngi1 - about 12 years ago. Updated over 11 years ago.

Status:Closed
Priority:Low
Assignee:nobody -
Category:Build/Install
Affected QGIS version: Regression?:No
Operating System:OS X Easy fix?:No
Pull Request or Patch supplied: Resolution:fixed
Crashes QGIS or corrupts data: Copied to github as #:11359

Description

The problem occurs when 11.0 installation follows a 10.0 installation and operation.
An initial installation of 11.0 on a new MacBook was successful but the same .dmg failed repeatedly when installed on the iMac that had been running 10.0.
The startup splash box is plain white with no content.
The main window fails to load the menu bar or content, then hangs, then crashes.

The problem report for the last attempt follows:

Process: qgis r1327
Path: /Users/johngi/Desktop/qgis-0.11.0/qgis0.11.0.app/Contents/MacOS/qgis
Identifier: org.qgis.qgis
Version: 0.11.0-Metis (8811) (0.11.0-Metis (8811))
Code Type: X86 (Native)
Parent Process: launchd r104

Date/Time: 2008-09-06 19:09:17.849 +1000
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000001756b00c
Crashed Thread: 0

Thread 0 Crashed:
0 com.apple.HIToolbox 0x92b5aabe RegisterCallbackInternal(unsigned long, void ()(unsigned long, void, void*), unsigned long, void*) + 60
1 com.apple.HIToolbox 0x92b54f42 IsMenuBarWindowFilterSupported + 92
2 com.apple.HIToolbox 0x92b4b9bd ResetMenuBarWindowFilter() + 27
3 com.apple.HIToolbox 0x92b3e34b ShowBar(unsigned char, unsigned char) + 285
4 com.apple.HIToolbox 0x92b5e06d SetMenuBarObscured + 185
5 com.apple.HIToolbox 0x92b5dd1f HIApplication::HandleActivated(OpaqueEventRef*, unsigned char, OpaqueWindowPtr*) + 183
6 com.apple.HIToolbox 0x92b5bf58 HIApplication::EventObserver(unsigned long, OpaqueEventRef*, void*) + 232
7 com.apple.HIToolbox 0x92b30ee2 _NotifyEventLoopObservers + 154
8 com.apple.HIToolbox 0x92b5bb44 AcquireEventFromQueue + 464
9 com.apple.HIToolbox 0x92b59b2e ReceiveNextEventCommon + 231
10 com.apple.HIToolbox 0x92c9caf3 ReceiveNextEvent + 58
11 QtGui 0x00979694 QClipboard::clear(QClipboard::Mode) + 6740
12 QtCore 0x003b9e81 QEventLoop::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 65
13 QtCore 0x003b9f4d QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 157
14 QtCore 0x003bdee1 QCoreApplication::exec() + 161
15 org.qgis.qgis 0x000087a7 main + 5637
16 org.qgis.qgis 0x00005f2a start + 258
17 org.qgis.qgis 0x00005e51 start + 41

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1756b004 ebx: 0x92b5aa92 ecx: 0x6d6c6f63 edx: 0x000384d9
edi: 0x92d7026c esi: 0x02148e0c ebp: 0xbffff368 esp: 0xbffff300
ss: 0x0000001f efl: 0x00010283 eip: 0x92b5aabe cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x1756b00c

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0x905d5000 - 0x90652fef libvMisc.dylib ? (?) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
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0x90753000 - 0x90773ff2 libGL.dylib ?
(?) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x90774000 - 0x90774ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
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0x90ff5000 - 0x910c0fff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x910c1000 - 0x910cfffd libz.1.dylib ? (?) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
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(?) <3512c4a8198f0e964748bf6acbf359b4> /usr/lib/libssl.0.9.7.dylib
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(?) <3f58eb487099bff0476ec79974d0ad4d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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(?) <ece20dff2a2c8ed3ae6ef735ef440c37> /usr/lib/libcups.2.dylib
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(?) <42d8422dc23a18071869fdf7b5d8fab5> /usr/lib/libauto.dylib
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(?) <0dd7e9d7fb22174b78205a944144f9c3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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(?) <3b2ac2ca8190942b6b81d2a7012ea859> /usr/lib/libncurses.5.4.dylib
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(?) <5031226ea28b371d8dfdbb32acfb48b5> /usr/lib/libicucore.A.dylib
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0x93f49000 - 0x93f4dfff libGIF.dylib ?
(?) <b8f61e346fa243a7138910bed3dcdb6b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x94289000 - 0x94298fff libsasl2.2.dylib ?
(?) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib
0x94299000 - 0x9437aff7 libxml2.2.dylib ?
(?) <1baef3d4972ee789d8fa6c1fa44da45c> /usr/lib/libxml2.2.dylib
0x9437b000 - 0x9437bffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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0x9437d000 - 0x943d7ff7 com.apple.CoreText 2.0.2 (
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0x943d8000 - 0x9448affb libcrypto.0.9.7.dylib ? (?) <01109b36b445b3e8698ef87f814f7fd4> /usr/lib/libcrypto.0.9.7.dylib
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0x94495000 - 0x94495ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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0x94570000 - 0x94664ff4 libiconv.2.dylib ? (?) <c508c60fafca17824c0017b2e4369802> /usr/lib/libiconv.2.dylib
0x94665000 - 0x94669fff libmathCommon.A.dylib ? (?) /usr/lib/system/libmathCommon.A.dylib
0x9466b000 - 0x94672fe9 libgcc_s.1.dylib ? (?) <a9ab135a5f81f6e345527df87f51bfc9> /usr/lib/libgcc_s.1.dylib
0x94673000 - 0x94a31fea libLAPACK.dylib ? (?) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
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0x95c23000 - 0x96033fef libBLAS.dylib ? (?) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x96295000 - 0x963b9fe3 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x965f3000 - 0x965faffe libbsm.dylib ? (?) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x965fb000 - 0x96602ff7 libCGATS.A.dylib ? (?) <fbc59d0e1eccf907396563568d5cd872> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x96603000 - 0x9661eff3 libPng.dylib ? (?) <c0484bec6e2432b406755591924fe664> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9661f000 - 0x9661fff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x96620000 - 0x96626fff com.apple.print.framework.Print 218.0.2 (220.1) <8bf7ef71216376d12fcd5ec17e43742c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
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0x96787000 - 0x967e4ffb libstdc
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0x96813000 - 0x9686cff7 libGLU.dylib ? (?) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x968f0000 - 0x96dc3ffe libGLProgrammability.dylib ? (?) <475db64244e011cd8811e076035b2632> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
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0x9721c000 - 0x9721dffc libffi.dylib ?
(?) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
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0xba900000 - 0xba916fff libJapaneseConverter.dylib ?
(?) <1e92e348e73fc6fce723936c11e4b25c> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ?
(?) <2f3be93c8c0872958b681397ee09c9f1> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ?
(?) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ?
(???) /usr/lib/libSystem.B.dylib

History

#1 Updated by Tom Elwertowski about 12 years ago

Try deleting the preferences file (~/Library/Preferences/org.qgis.qgis.plist)

#2 Updated by Paolo Cavallini almost 12 years ago

Does this solve the problem? Should the installer be patched, or it is enough to document the issue in the manual?

#3 Updated by Paolo Cavallini almost 12 years ago

  • Resolution set to fixed
  • Status changed from Open to Closed

I assume this has been fixed with new (1.0) installer. Please check with that version and reopen it if necessary.

#4 Updated by Anonymous over 11 years ago

Milestone Version 1.0.1 deleted

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