Feature request #4263

Redundant, confusing information?

Added by Paolo Cavallini over 11 years ago. Updated about 11 years ago.

Assignee:Paolo Cavallini
Pull Request or Patch supplied:No


In redmine, it is possible to have a ticket that is classified as Resolution:Invalid
(or fixed, etc.), and Status:New (instead of Closed). This is meaningless to me, and
causes confusion (we have many tickets that appear open, and are in fact closed. I
think the field resolution is useless, as the same info could be put on Status.


#1 Updated by Sandro Santilli over 11 years ago

I'm used to the double status: Open/Close vs. Resolution. It's used on savannah/savane. There, there's just two status for Open/Close and a bug is Open until verified. The status serves to know which stadium of handling the issue is at. From new to confirmed to assigned to ready-for-test to fixed. Or may be closed because invalid or duplicated. Haven't looked at the specific values in redmine but this comment is just to warn that "the trac way" (single status) has its own limits (I particularly miss the "ready-for-test" support).

Surely having some forced switches from Open to Closed may be wise. Like, if duplicated or invalid or fixed... there's no reason for it to be still Open.
But I'd also love it to be impossible to switch to Fixed unless coming from ReadyForTest :)

#2 Updated by Alexander Bruy about 11 years ago

See also this thread in developer ML (unfortunatelly no responces) http://lists.osgeo.org/pipermail/qgis-developer/2011-November/016607.html

#3 Updated by Pirmin Kalberer about 11 years ago

  • Assignee set to Paolo Cavallini
  • Status changed from Open to Feedback

We should put the ticket workflow on a wiki page according to these discussions and then configure Redmine.

#4 Updated by Alexander Bruy about 11 years ago

I started wiki page for this, feel free to edit. https://issues.qgis.org/wiki/quantum-gis/Tickets_workflow

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