Support #3992

Unable to reopen closed tickets

Added by Alexander Bruy over 8 years ago. Updated almost 8 years ago.

Status:FeedbackStart date:2011-06-16
Priority:NormalDue date:
Assignee:Werner Macho% Done:

0%

Category:-
Target version:-
Pull Request or Patch supplied:No Tag:

Description

Subject says it all.

History

#1 Updated by Giuseppe Sucameli about 8 years ago

Seeing at #3643 seems that:

- if the ticket's status is closed and its resolution is set the user can reopen it by changing the status,
- instead the ticket becomes blocked in closed status only if the user deletes the resolution w/o change the status.

#2 Updated by Pirmin Kalberer almost 8 years ago

  • Pull Request or Patch supplied set to No
  • Assignee set to Werner Macho
  • Status changed from Open to Feedback

The workflow for different roles (project manager, developer, reporter, non-member) is configurable:
http://www.redmine.org/projects/redmine/wiki/RedmineIssueTrackingSetup
Could you define the desired possibilities?

#3 Updated by Alister Hood almost 8 years ago

- if the ticket's status is closed and its resolution is set the user can reopen it by changing the status

Really? If I set a ticket's resolution to fixed and close it, it still becomes blocked in closed status.
Or do I need to do it in two steps instead of one: set the resolution and submit, then set the status and submit?

#4 Updated by Alister Hood almost 8 years ago

I've also noticed that if a ticket's status is set to "Feedback" a user can only change it to "Closed". This doesn't seem right - is it?

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